Reference

How ht999 Handles Your Personal Information

This privacy policy covers what data ht999 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our lobby — and exactly how we protect it.

Account data protectionJazzCash & Easypaisa payment privacyRaast transfer securityCookie controlsYour right to request data
ht999 How ht999 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to correct information on your account, or need to request deletion, our support team handles privacy queries directly. You can reach us through live chat, email or the in-app help desk — whichever you have open on your device right now.

Live Chat Open the chat widget from your account dashboard. A support agent will pick up your privacy query and confirm the steps needed to action it.
Email Support Send your data request or correction query by email. Include your registered account number so we can locate your record without delay.
In-App Help Desk On mobile, tap the help icon inside the app. You can raise a privacy ticket, attach supporting documents and track the status of your request.
DATA HANDLING DETAIL

Cookies, Security and Account Data Practices

We handle your data with the same care we apply to your payment flow. Here is how each major area of our privacy practice works in practice — from cookies on your browser to the PIN verification step your JazzCash or Easypaisa transfer goes through.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Payment Data Security

JazzCash, Easypaisa and Raast transaction records are encrypted in storage. We never log your wallet PIN or mobile banking password — only the transaction reference and amount reach our system.

Account Access and Retention

Each login triggers an OTP check to your registered number. We retain account data while your account is active and for the period local regulations require after closure.

Requesting Changes to Your Data

You can ask us to correct, export or delete your personal data. Submit the request via live chat or email with your account number; we aim to respond within a reasonable period as required by applicable rules.

Frequently Asked Questions About Our Privacy Policy

These are the questions we get most often about personal data, payment records and account privacy at ht999. Each answer is specific to how our platform actually works.

We collect your name, contact number, email address and the identity details you submit during verification. Deposit activity via JazzCash, Easypaisa or Raast also generates payment records linked to your account.

No. Payment data is used only to process your deposit or withdrawal. We share transaction references with payment processors where needed, but we do not pass your wallet credentials to third parties.

We retain data for the period local regulations require after account closure. Once that period ends and no legal hold applies, your personal data is deleted or anonymised from our records.

Yes. Contact our support team via live chat or email with your account number. We will compile and send you the data we hold in a readable format within a reasonable timeframe under applicable rules.

Account sessions are protected by OTP verification sent to your registered number. Data in transit uses encryption, and we do not store your mobile wallet PIN or banking password on our servers at any point.

The Raast transaction reference and amount are logged in your account wallet history. Our support team can access this record to investigate your dispute and coordinate with the payment processor if needed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.